Frequently asked questions

We have a one off monthly base fee which includes a single user. You can then add as many additional users as you like for the advertised per user/per month price. 

Here’s an example of a monthly subscription: A Time Tracker account for a small business of five would look like this: $8 a month base free + (4 x $4 per user/per month) giving you a monthly bill of $24. If you only have one user then you only pay $8 per month, every account includes one user.

By selecting annual billing you choose to pay the full amount at the time of activation for a one year account to receive a 20% discount.


Annual plan members receive 20% off membership fees when they commit to a 12 month plan.

When you sign up for an annual plan, we will ask you to tell us how many users you'd like to add. If you lower your number of users after you have subscribed, we will hold these 'seats' (users) open on your account until your renewal date. At that time, your account will be adjusted to the current number of users and you will be billed accordingly. If you'd like to add additional users after your initial subscription you will be charged a prorated amount for the remaining months of your subscription. 

Yes, and we'll do it for free! We have a team of product specialists who are here to set up your account for you. We’ll happily walk you through the features, connect you to any integrations, we’ll even set up our time tracking apps for you. Call us today 1-800-851-0992 or start a live chat.

Of course. We offer the white glove service and will happily fit into your busy schedule. Book a free private demo with one of our talented product specialists.

At the end of your 30-day free trial, you’ll need to provide your payment details to continue using your account. You can add your payment information at any time during your trial but payment will not be processed until after your free trial ends. 

We’d like to celebrate your success! Call 1-800-851-0992 and a sales representative will assist you with your account setup.

ALWAYS! Support is forever free for everyone. Our team is only a click, call, or article away from helping you with everything.

Time Tracker integrates with multiple payroll, accounting and expense software platforms for free. There are fees to integrate with QuickBooks accounts, starting at USD $4.00 per month billed annually. All other integrations are free of charge.

Yes of course! You can change your subscription at anytime from your dashboard, if you decide to downgrade your account you will still have access to all of your historical data too.

Every account includes secure automated backups, option to integrate with third-party software* providers and free unlimited support.
*QuickBooks connection incurs a monthly fee, see FAQs for more details.