Data Backups and Information Life Cycles
Regular Information Back Up
Your information is backed up nightly by two independent services. Each backup is stored in a separate location as a safeguard to ensure that, even in the event of a catastrophe or hardware failure, your information will be safe and your records can be quickly restored.
Credit Card Info - Not Your Responsibility
When your clients pay you and submit their credit card or bank account details, neither you nor eBillity has anything to do with this information. Credit card and bank account information is stored exclusively by the financial institutions that process the transactions. They have approved your invoice solution (eBillity!) as a secure and reliable online application. Having done so, they bear the responsibility of storing and collecting all credit card and bank account information.
Restore Deleted Data within Two Weeks
With the exception of credit card and bank account information, which are only stored by the financial institutions that collect it (see above), any information you delete is stored for two weeks and no longer. Should you need your information restored, you must make your request within two weeks of deleting it.